Effective Date: May 6, 2025
a. Contact & Service Details: Name, phone number, email address, service address, system photos and descriptions you provide when requesting a quote or booking.
b. Transaction Data: Service order number, parts and labor costs, payment method and transaction records.
c. Usage & Technical Data: Website interactions (pages visited, form inputs), IP address, browser type, device model and location data (if location services enabled).
d. Communications: Copies of emails, chat transcripts and call recordings (with consent) related to scheduling or support.
• Service Delivery: To schedule, dispatch and perform plumbing services tailored to your request.
• Communications: To send confirmations, reminders, invoices, maintenance reports, and feedback requests via SMS, WhatsApp or email.
• Improvement & Analytics: To analyze site usage, technician performance, and customer feedback for training and process optimization.
• Security & Fraud Prevention: To verify identity, prevent unauthorized access, and detect suspicious activities.
• Contact & service records are retained for up to 5 years for warranty, compliance and tax purposes.
• Transaction and payment data stored for 7 years as per regulatory requirements.
• Usage logs and analytics data anonymized or deleted after 12 months.
• You may request deletion of your personal data once all service obligations are fulfilled.
We use cookies and similar technologies to:
You can manage or disable cookies through your browser settings, but some website features may not function properly.
• Service Providers: We share necessary details (contact, address, service scope) with payment processors, parts suppliers and logistics partners solely for service fulfillment.
• Legal Compliance: We may disclose data in response to valid legal processes, court orders or to protect our rights and safety.
• Business Transfers: If QuickTap is acquired or merges, customer data will be transferred under confidentiality obligations.
We employ TLS encryption for data in transit, secure data centers for storage, access controls, and regular security assessments. While we strive for robust protection, no system is completely immune to threats.
• Access & Correction: Request a copy of your personal data or ask for corrections by emailing privacy@quicktapplumbing.site.
• Deletion: Ask to erase your data, subject to retention for legal or warranty obligations.
• Opt-Out: Unsubscribe from marketing messages via the link in communications or by contacting us.
• Do-Not-Track: Our site does not respond to browser “Do Not Track” signals.
Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe we have inadvertently done so, please contact us for removal.
We may update this policy periodically. The “Effective Date” at the top reflects the latest version. Significant changes will be communicated via email or a notice on our homepage.
Questions? Contact our Data Protection Officer at privacy@quicktapplumbing.site or call +91 98440 01122.